Privacy Policy
Last Updated: January 15, 2025
At intellect-neur, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our options trading education services. We're committed to transparency and giving you control over your data.
Information We Collect
When you interact with our platform, we gather different types of information to provide you with better educational services. Here's what we collect and why it matters:
Personal Information You Provide
This includes data you voluntarily share with us when registering for courses or contacting our team:
- Your full name and email address for account creation
- Phone number when you request direct support
- Payment details processed through secure third-party services
- Educational background information to customize your learning path
- Communication preferences and timezone settings
Automatically Collected Data
Our systems gather technical information to improve your experience and maintain platform security:
- IP address and general location data
- Browser type and device information
- Pages visited and time spent on each section
- Course progress and quiz results
- Login timestamps and session duration
How We Use Your Information
We don't sell your data. Period. Everything we collect serves specific purposes related to providing quality education:
- Delivering course materials and tracking your learning progress
- Sending important updates about your enrolled programs
- Responding to your questions and providing technical support
- Improving our educational content based on user engagement
- Preventing fraud and maintaining platform security
- Complying with legal obligations under Thai and international law
Marketing Communications: We'll only send promotional emails if you've opted in. You can unsubscribe anytime through the link in every email or by contacting us directly.
Data Sharing and Third Parties
We work with carefully selected partners to deliver our services. Here's who might access your information:
| Partner Type | Purpose | Data Shared |
|---|---|---|
| Payment Processors | Secure transaction handling | Name, email, payment details |
| Cloud Storage Providers | Course material hosting | Learning progress, uploaded files |
| Email Service Providers | Course notifications and updates | Name, email address |
| Analytics Tools | Platform improvement | Anonymized usage statistics |
All third parties are contractually obligated to protect your data and use it only for specified purposes. We never share personal information with advertisers or data brokers.
Your Rights Under Thai Law
Thailand's Personal Data Protection Act (PDPA) grants you significant control over your information. You have the right to:
- Access all personal data we hold about you
- Request corrections to inaccurate information
- Delete your account and associated data
- Restrict how we process certain information
- Export your data in a portable format
- Object to specific processing activities
- Withdraw consent for data processing anytime
How to Exercise Your Rights
Send your request to help@intellect-neur.com with "Data Rights Request" in the subject line. We'll respond within 30 days and verify your identity before processing any requests. There's no charge for reasonable requests, though we may charge a fee for excessive or repetitive inquiries.
Data Security Measures
Protecting your information is a priority. We've implemented multiple layers of security:
- SSL/TLS encryption for all data transmission
- Encrypted storage of sensitive personal information
- Regular security audits and vulnerability testing
- Strict access controls limiting staff access to data
- Automated backup systems with encrypted storage
- 24/7 monitoring for suspicious activity
Important: While we take extensive precautions, no internet transmission is completely secure. Use strong passwords and enable two-factor authentication to protect your account.
Data Retention and Deletion
We don't keep your data forever. Here's our retention approach:
Active Users
We retain your personal information as long as your account remains active or as needed to provide services. Course progress and learning materials stay accessible throughout your enrollment.
Inactive Accounts
After 3 years of inactivity, we'll send a notification before archiving your account. Archived accounts have limited data retained for legal compliance purposes only.
Deleted Accounts
When you delete your account, we remove personal identifiers within 30 days. Some information may be retained in anonymized form for analytics or kept longer if required by law (tax records, transaction history).
International Data Transfers
Our servers are primarily located in Thailand, but some service providers operate globally. When your data crosses borders, we ensure adequate protection through:
- Standard contractual clauses approved by Thai authorities
- Verification that receiving countries have adequate data protection laws
- Additional technical safeguards for cross-border transfers
- Regular compliance audits of international partners
You can request details about specific international transfers by contacting our privacy team.
Cookies and Tracking
We use cookies to keep you logged in and remember your preferences. Here's what you should know:
Essential Cookies
These keep the platform functional. They remember your login status and course progress. You can't disable these without affecting core functionality.
Analytics Cookies
Help us understand how people use our platform. These are optional, and you can opt out through your browser settings or our cookie preferences panel.
Managing Cookies
Most browsers let you control cookies through settings. Blocking all cookies might limit your ability to use certain features. Check your browser's help section for specific instructions.
Children's Privacy
Our services are designed for adults interested in options trading education. We don't knowingly collect information from anyone under 18. If you're a parent who believes your child has provided us with personal information, contact us immediately and we'll delete it.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and display a prominent notice on our platform. The "Last Updated" date at the top shows when the most recent changes were made.
Continued use of our services after changes take effect means you accept the updated policy. If you disagree with changes, you can delete your account before they become effective.
Legal Basis for Processing
Under Thai PDPA, we process your data based on:
- Contract Performance: Processing necessary to deliver educational services you've enrolled in
- Consent: Marketing communications and optional features you've agreed to
- Legal Obligations: Compliance with tax laws and financial regulations
- Legitimate Interests: Platform security and fraud prevention
Questions About Privacy?
Reach out to our privacy team anytime. We're here to help you understand how we handle your information.
Email: help@intellect-neur.com
Phone: +66 38 102 060
Address: 125 M. 3 Phahonyothin Rd, Nang Lae, A. Muang, Chiang Rai 57100, Thailand
For formal complaints or disputes, you can contact Thailand's Personal Data Protection Committee through their official channels.